Making a Complaint about your Real Estate Agent - What can I complain about?

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The Rules of Conduct cover the behaviour of licensed agents and registered salespeople in

the ACT in relation to their work. Tenants are able to make a complaint as a customer of an agent, rather than as a client, since landlords are the clients.
The Rules of Conduct for real estate agents form Part 8.2 of Schedule 8 of the Agents Regulation 2003. A complaint should be able to identify which of the rules
is being breached.


Information supplied courtesy of the Tenants Union of ACT

Further information and advice for ACT tenants can be sourced from