If You are in Arrears

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If you can, pay the arrears immediately. Otherwise, contact the landlord/agent and try to come to an agreement about paying off the arrears over time. If you come to an agreement, send them a letter confirming this.

Make notes of any conversations you have and keep copies of all letters. This may be helpful if you have to go to the Consumer, Trader and Tenancy Tribunal Consumer, Trader and Tenancy Tribunal at a later date. If needed, seek help from a financial counselling service such as Credit and Debt Hotline (free call 1800 808 488). You can ask them to write a letter confirming your financial situation and your ability to pay rent and arrears.

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Contacts

  • Consumer, Trader and Tenancy Tribunal, phone 1300 135 399, www.cttt.nsw.gov.au
  • Housing Appeals Committee: phone 02 9715 7955, free call 1800 629 794. www.hac.nsw.gov.au

    FURTHER HELP: Tenants Advice and Advocacy Services

Sydney

  • Inner 9698 5975
  • Inner West 9559 2899
  • South 9787 4679
  • South West 4628 1678
  • East 9386 9147
  • West 8833 0911
  • North 9884 9605
  • North West 9413 2677

Regional

  • Blue Mountains 1300 363 967
  • Central Coast 4353 5515
  • Hunter 4969 7666
  • Illawarra Sth Coast 4274 3475
  • Mid North Coast 6583 9866
  • Northern Rivers 6621 1022
  • Northwest NSW 1800 836 268
  • Southwest NSW 1800 642 609

Aboriginal

  • Sydney 9569 0222
  • West NSW 1800 810 233
  • South NSW 1800 672 185
  • North NSW 1800 248 913

Older persons 1800 131 310 Website www.tenants.org.au
NSW Fair Trading 133 220
This factsheet is intended as a guide to the law and should not be used as a substitute for legal advice. It applies to people who live in, or are affected by, the law as it applies in New South Wales, Australia.

Information supplied courtesy of the Tenants Union of NSW

Further information and advice for NSW tenants can be sourced from www.tenants.org.au


© Tenants’ Union of NSW