Repairs - Emergency repairs

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There are a number of repairs that are considered emergency repairs, these include work needed to repair:

  • a water service that provides water to the premises that has burst;
  • a blocked or broken lavatory system on the premises;
  • a serious roof leak;
  • a gas leak;
  • a dangerous electrical fault;
  • flooding or serious flood damage;
  • serious storm, fire or impact damage;
  • a failure or breakdown of the gas, electricity or water supply to the premises;
  • a failure or breakdown of an essential service or appliance on the premises for water or cooking;
  • a fault or damage that makes the premises unsafe or insecure;
  • a fault or damage that is likely to injury a person, damage property or unduly inconvenience a resident of premises; or
  • a serious fault in a staircase or lift or other area of premises that unduly inconveniences a resident in gaining access to or using the premises.

A tenant must notify the landlord in writing that emergency repairs are required.

If within 5 business days of giving written notice to the landlord that emergency repairs are required, the landlord has either:

  • not made the repairs; or
  • not notified the tenant of arrangements made to carry out the repairs, the tenant may apply to the Commissioner for an order that the repairs be carried out.

If the landlord does notify the tenant of arrangements made to carry out the repairs, but the repairs have not been carried out within 14 days of the tenant giving notice to the landlord that the repairs are required, the tenant may apply to the Commissioner for an order that the repairs be carried out.

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