Resolving disputes

< Back to list

If you have a dispute consider the following options:

  • Talk to your lessor, agent or provider and see if you can negotiate a solution. If you reach an agreement, put it in writing.
  • Seek advice from a tenant advice service about how the Act applies in your situation.
  • Write to your lessor, agent or provider to explain the problem and suggest a solution.
  • If your lessor, agent or provider is in breach of the agreement, you can give them a Notice to Remedy Breach form that asks them to fix the problem by a due date.
  • If you breach the agreement, the lessor, agent or provider can give you a Notice to Remedy Breach form that asks you to fix the problem by a due date.
  • If you get a breach notice from your lessor, agent or provider, it is important to fix the problem by the due date or respond in writing if you don’t agree with the notice.
  • If you cannot solve a dispute, you can use a Dispute Resolution Request form to apply to the free RTA Dispute Resolution Service for conciliation to resolve the dispute.
  • If you cannot resolve a dispute through the RTA Dispute Resolution Service, consider applying to the Tribunal for an order.
  • Under the Act some Tribunal applications are urgent and you can apply directly to the Tribunal without fi rst applying to the RTA Dispute Resolution Service.

Some sections of the Act have offence provisions. Failing to comply with the requirements of these sections is an offence. The RTA can investigate complaints about offences and can prosecute and fine people who do not comply with the Act.