Solving disputes

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If you have a dispute (disagreement) with the lessor, agent or provider when you are starting a tenancy, consider these options:

  • Talk to the lessor, agent or provider about the issue. If you reach an agreement, put it in writing.
  • Write to the lessor, agent or provider to explain the problem and suggest a solution.
  • Seek advice from a tenant advice service about your rights and responsibilities.
  • If the lessor, agent or provider is in breach of the agreement (does not meet their obligations), you can give them a Notice to Remedy Breach form which asks them to fix the problem by a due date.
  • The lessor, agent or provider can send you a Notice to Remedy Breach form if you breach the agreement. If you receive a breach notice it is important to fix the problem by the due date, or respond in writing if you don’t agree with the notice.
  • If you cannot resolve the dispute with the lessor, agent or provider, you can use a Dispute Resolution Request form to apply to the RTA free Dispute Resolution Service for conciliation to resolve the dispute.
  • If you cannot resolve the dispute your can apply to the Tribunal for a tenancy hearing and a fi nal decision. Under the Act, some Tribunal applications are considered urgent and you can apply to the Tribunal directly without going through the conciliation process.
  • If you have a tenancy problem, seek advice from a tenant advice service about your rights and responsibilities and what action you can take. If you want to take action about a dispute, be aware that time limits may apply. For more information about resolving disputes, see the Resolving Tenancy Disputes Tenancy Facts.
  • In some cases, failing to comply with some sections of the Act is an offence. You can contact the RTA Investigations Unit to make a complaint about an offence. The RTA can investigate complaints. If there is sufficient evidence the RTA may prosecute the person in court and seek a penalty fine.