Tenancy database - How to contact TICA

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When disputing a database listing it is useful to have a copy of your listing as evidence of who listed you and when.

If you apply to the Tribunal to dispute a listing you should name both the listing agent and the tenancy database company as respondents.

In Queensland, many real estate agents and lessors are members of TICA Default Tenancy Control Pty Ltd. When you contact TICA and request details of your listing, you will need to provide identifying information including:

  • Your full name
  • Your date of birth
  • Your drivers’ licence number, or passport number (except Australian Passport), or proof of age card, or another individual identifier.

Mail request

If you write to TICA to request a copy of your listing you will need to provide your identifying information and include a stamped self addressed envelope (if you do not provide this TICA will not send information back to you). You must also include either:

  • A bank cheque or postal order for the $14.30 access fee made out to TICA (TICA will post information to you within 10 days); or
  • A specific written request for free access to your information (TICA may take 28 days to post this information to you).

Fax request

You can request information via fax. A fax request form is on the TICA website. You will need to pay a $22 fee using a credit card. The name on the credit card must be one of the search names.

Phone enquiry

If you phone TICA you will need to provide your details and the phone number you are calling from. Telephone enquiries are charged at over $5 per minute.
A telephone enquiry can be very costly and will not provide you with a copy of your listing, which you may need if you apply to the Tribunal to dispute your listing.
 

TICA contact details

TICA Default Tenancy Control Pty Ltd
PO Box 120 Concord NSW 2137
Website: www.tica.com.au
Telephone: 190 222 0346 (as at December 2009, charged at $5.45 per minute; more from mobile or pay phones). To obtain a copy of your listing, it is best to mail or fax your request to TICA and request a print-out of your listing.