Your Privacy

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Landlords or agents who collect personal information from you may be bound by privacy laws, placing restrictions on how this information is passed on to third parties. If you think your personal information is being misused, contact the Federal Privacy Commissioner on 1300 36 39 92 or visit privacy.gov.au.

 

Although you have a right to ‘quiet enjoyment’ of your rented home, you also have a responsibility to allow your landlord, or anyone acting on their behalf (eg agents, tradespeople), entry to your home if:

  • they have a lawful reason for entry, and
  • they give you proper notice of their intention to enter, and
  • they only visit during the times set down in the Residential Tenancies Act (RTA) 1997

If they have met all of these requirements you must permit entry, even if the timing of their visit doesn’t suit you (although you can try to negotiate a more convenient time).

Your landlord or any person acting on their behalf must behave in a reasonable manner upon entry, and they must leave as soon as they have finished what they set out to achieve.

If they have not met these requirements, or they have been making frequent or harassing visits, do not try to protect your privacy by changing the locks.

Apply to the Tribunal for a Restraining Order, or a 14-day Breach of Duty Notice followed by a Compliance Order if necessary. If your property is damaged during your landlord’s entry, you may be entitled to claim compensation.

If your property is damaged during your landlord’s entry, you may be entitled to claim compensation.

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