Due to this site being free we don’t have a dedicated team to assist tenants with their enquiries. We feel that there are a large number of services provided by organisations and the government to help support your needs. We have setup a FaceBook page for TenantHelp that is a community based service where we encourage you to post your query. As the members grow there will be more and more people to assist with answering your question.
Alternatively you can post it on the PropertyMyWay facebook page and if one of our staff are available they will help answer your question.