Repairs - Getting Urgent Repairs Done

Notify the landlord/agent – in writing if possible – about what needs fixing. Follow up any conversations with a letter. Keep a copy of the letter and a record of any conversations as evidence that you have notified the landlord/agent.

If the landlord/agent cannot be contacted or is unwilling to do the urgent repairs, you can arrange for them to be done. However, you must be able to show that:

  • the problem was not your fault
  • you have made a ‘reasonable’ attempt to contact the landlord/agent
  • you have given the landlord/agent a ‘reasonable’ opportunity to do the repairs
  • the repairs are carried out by a repair person named in your tenancy agreement (if possible) or by a licensed or qualified tradesperson.

You must give the landlord/agent written notice detailing the repairs, costs and copies of receipts. The landlord must pay you for any reasonable costs you incurred up to $1000 within 14 days of your notice. If the landlord does not pay, you can apply to the Consumer Trader and Tenancy Tribunal within 3 months for an order that they do so.

If you cannot afford to pay for urgent repairs, apply to the Consumer Trader and Tenancy Tribunal for an urgent hearing for the repairs to be done. You may apply to the Consumer Trader and Tenancy Tribunal for a rent reduction until the repairs are done (see below).