Notify the landlord/agent in writing about what needs fixing and by when – give a clear deadline. Keep a copy of the letter and a record of any conversations as evidence that you have notifi ed them. If you are dealing with a real estate agent, you can also:

• write details of the problem in the agency’s complaint book
• contact the principal of the agency
• contact your landlord directly.

Undertaking non-urgent repairs yourself You must have the landlord’s prior consent before undertaking non-urgent repairs. Ask the landlord to pay you back for any costs. Get their consent and agreement to pay in writing.