Offences and Penalties
Some parts of the Act describe offences and penalties to deter and punish unlawful behaviour. People who commit an offence can face a penalty fine. For example, the maximum penalty for failing to lodge a rental bond with the RTA is currently $4,000.
The RTA is responsible for overseeing the Act and for investigating offences. If you believe the lessor, agent or provider has committed an offence you can contact the RTA Investigations Unit and lodge a written complaint. You will need to provide evidence regarding the offence.
The RTA will write to the person to seek a response. The RTA aims to educate all parties about their obligations under the Act. The RTA may prosecute offences iif the matter cannot be resolved and there is evidence that an offence has been committed.