Repairs - Repairs & maintenance - Carpets

When you rent a place to live, the lessor, agent or provider must ensure the place is fit for you to live in and is in good repair.

The Residential Tenancies and Rooming Accommodation Act 2008 (‘the Act”) describes the rights and responsibilities of lessors, agents, providers and tenants in relation to repairs and maintenance and the steps you can take to resolve a dispute.

The Act requires that tenants care for the premises and leave the place at the end of a tenancy in a similar condition to the start of the tenancy, fair wear and tear excepted. The Act applies regardless of what your tenancy agreement says.

If the carpets were professionally cleaned before you moved in, you are responsible for leaving them in a similar condition when you leave. If the carpets were dirty and were not professionally cleaned before you moved in, you should note this on your

Entry Condition

Report. In this case, you should not be expected to undertake professional carpet cleaning when you move out. Bond disputes over the cost of wear or damage to carpets are common.

When moving in and moving out, pay close attention to the condition of the carpet and write your comments on the Entry or Exit Condition Report forms. You may also want to take photos as additional evidence.