Resolving tenancy disputes - Negotiating a solution
If you have a tenancy problem, you should contact the lessor, agent or provider directly, to notify them about the problem and negotiate an agreement. It can also be helpful to write a letter explaining the problem and the solution you are seeking.
Keep a copy as evidence of your request. When negotiating, it is important to be aware of your rights and responsibilities as a tenant or resident. You can contact a tenant advice service for information and advice.