Deposits and charges

A landlord can ask you for a holding deposit. This must be refunded when the tenancy agreement is signed. If no tenancy agreement is made within 14 days, the money must be refunded by the next business day. A landlord, agent or other third party cannot charge for:

  • showing you a property
  • issuing a rent payment card
  • establishing or using direct debit facilities
  • making, continuing or renewing a tenancy agreement (this may also be referred to as a premium, bonus, commission or key money).