Useful Contacts

Residential Tenancies Bond Authority (RTBA)

The RTBA holds all residential tenancy bonds as a trustee for tenants and landlords. The RTBA can only repay bonds if both the tenant and landlord agree, or as directed by the Victorian Civil and Administrative Tribunal (VCAT) or a court.

Locked Bag 007
Wendouree Victoria 3355
P   1300 13 71 64 (local call charge)
F    (03) 8684 6299

Tenants Union of Victoria (TUV)

The TUV provides information, advice and advocacy services for Victorian tenants.
55 Johnston Street
Fitzroy Victoria 3065
PO Box 234, Fitzroy, Victoria 3065
P   (03) 9416 2577
F    (03) 9416 0513

Victorian Civil and Administrative
Tribunal (VCAT)

VCAT operates like a court but is not as formal, and deals with a wide range of issues, including disputes arising from the Residential Tenancies Act.
55 King Street
Melbourne Victoria 3000
GPO Box 5408CC
Melbourne Victoria 3001
P   (03) 9628 9800
P   1800 13 30 55 (country callers, freecall)
F    (03) 9628 9822

Real Estate Institute of Victoria (REIV)

The REIV is the peak industry association representing Victorian estate agents.
P    1800 061 218 (country callers)
F    (03) 9205 6666

Office of Housing

The Office of Housing is a division of the Department of Human Services. It provides housing services including the Bond Loan Scheme and public rental housing to eligible Victorian residents.

For further information contact your closest Housing Office (listed in the White Pages A-K under Human Services, Housing Services).
P    1300 650 172 (local call charge)
TTY 13 36 77 then ask for 1300 650 172

Housing for the Aged Action Group (HAAG)

HAAG offers information, advocacy and access to accommodation services for older renters.
2nd Floor Ross House
247-251 Flinders Lane
Melbourne Victoria 3000
P   (03) 9654 7389
P   1800 637 389 (country callers)
F    (03) 9654 3407

Victorian Equal Opportunity and Human Rights Commission (VEOHRC)

VEOHRC provides information about equal opportunity rights and responsibilities and helps people resolve complaints of illegal discrimination or harassment through its impartial, confi dential and free conciliation service.
Level 3, 204 Lygon Street
Carlton Victoria 3053
P   1300 292 153
F    1300 891 858
E or
TTY 1300 289 621